Terms of service

Terms of Service

Business Name: Red Earth Ware
Website: www.epickitchencraft.com
Customer Support Email: contact@epickitchencraft.com
Business Address: 157b Dohertys Road, Laverton North, VIC 3026, Australia

Welcome to Red Earth Ware. We believe that everyday tableware should be practical, thoughtfully chosen and enjoyable to use. Whether you are setting the table for a quick weekday meal, preparing food for family or serving guests on a special occasion, our online store aims to make shopping for spoons and bowls straightforward.

These Terms of Service govern your access to and use of www.epickitchencraft.com, including browsing, purchasing products and communicating with our customer support team.

By visiting our website or placing an order, you agree to comply with these terms and any additional conditions clearly presented during checkout. Please read them carefully before making a purchase.

Nothing in these terms is intended to exclude, restrict or modify rights that cannot lawfully be excluded under Australian law.

1. About Red Earth Ware

Red Earth Ware operates the online store at www.epickitchencraft.com and offers products that may include spoons, bowls and related tableware.

The business contact details supplied for this website are:

The registered legal entity name and any applicable Australian Business Number (ABN) or Australian Company Number (ACN) should be added to the website where required.

2. Eligibility and Acceptable Website Use

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use the website only for lawful purposes and in a manner that does not interfere with its operation, security or availability.

You must not:

  • Use the website to conduct fraudulent, deceptive or unlawful activity.

  • Attempt to gain unauthorised access to website systems or customer accounts.

  • Upload malicious software, harmful code or disruptive material.

  • Interfere with the website or another visitor's use of it.

  • Submit false, misleading or deliberately incomplete order information.

  • Reproduce or commercially exploit protected website content without permission or another lawful basis.

  • Use automated tools to access or collect website information in a way that breaches applicable law or interferes with the website.

We may take reasonable steps to protect the website, our customers and our business where misuse or suspicious activity is identified.

3. Product Information and Descriptions

We make reasonable efforts to ensure that product descriptions, images, dimensions, colours, quantities and other information are accurate and useful.

Our product range may include spoons and bowls in different styles, shapes, sizes and finishes. Each product should be considered according to its individual listing and intended purpose.

Before purchasing, please review the relevant product page for available information, including:

  • Product dimensions and capacity, where provided.

  • Quantity included in the listing.

  • Shape, style and design.

  • Material information, where supplied.

  • Colour and finish.

  • Care and cleaning instructions.

  • Any stated usage limitations or compatibility information.

Photographs are intended to illustrate the products. Actual appearance may vary slightly due to lighting, photography conditions, screen settings or manufacturing variations that do not materially change the product.

We will not rely on ordinary visual differences to excuse a product that is materially different from its description or fails to meet an applicable consumer guarantee.

4. Product Materials, Food Contact and Care Information

Spoons and bowls may be made from different materials and may have different finishes, intended uses and cleaning requirements.

Customers should review the individual product description and any instructions supplied with the item before use.

Unless expressly stated and supported by reliable product information, you should not assume that a product is:

  • Made from stainless steel, ceramic, glass, wood, silicone or another particular material.

  • Certified to a particular food-contact standard.

  • Dishwasher-safe or suitable for hand washing only.

  • Suitable for use in a microwave, oven or freezer.

  • Resistant to heat, stains, corrosion or impact.

  • Suitable for every type of food, liquid or serving environment.

Any technical or safety claims displayed on a product page should be based on verified product information. Where product-specific care instructions are supplied, they should be followed.

5. Product Availability

Products displayed on our website are subject to availability.

We may add, update, temporarily remove or discontinue products as our range changes. A product being visible on the website does not guarantee that it will remain available indefinitely.

If an item becomes unavailable after you submit an order and we cannot fulfil the purchase, we will contact you and explain the available options. Where payment has been received for an order that cannot be supplied, an appropriate refund will be arranged.

6. Prices, Currency and Taxes

Product prices and applicable charges are displayed on the website and during checkout.

Our current shipping structure is:

  • Free standard shipping for orders with a merchandise subtotal of US$10 or more.

  • A US$5.99 standard shipping charge for orders with a merchandise subtotal below US$10.

The merchandise subtotal is the combined price of eligible products before shipping and any applicable taxes or other charges.

The final amount payable and the currency charged should be displayed before you confirm your order. Please review the checkout summary carefully.

Any applicable taxes, duties or other charges will be handled in accordance with the information presented during checkout and applicable law.

We reserve the right to correct genuine pricing or listing errors before accepting an order. If an error materially affects an order already submitted, we will contact you and provide an appropriate option rather than silently changing the agreed purchase price.

7. Orders and Acceptance

When you submit an order through our website, you are making an offer to purchase the selected products under the details presented at checkout.

An automated order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.

We may need to review an order if:

  • Payment cannot be authorised or confirmed.

  • A product is unavailable.

  • There is a material pricing or listing error.

  • Delivery information is incomplete.

  • There is a reasonable concern about fraudulent or unauthorised activity.

If we cannot fulfil an order after receiving payment, we will notify you and arrange an appropriate refund where required.

You are responsible for checking your selected products, quantities, contact information and delivery details before submitting an order.

8. Payment

Payment must be completed using a payment method made available at checkout.

Payments may be processed by third-party payment providers, and their own terms and privacy policies may apply to the handling of payment information.

By submitting payment, you confirm that you are authorised to use the selected payment method.

For your protection, do not send complete card details, card security codes or account passwords to our customer support email.

9. Shipping and Delivery

Shipping charges and delivery arrangements are explained in our Shipping Policy.

The current standard shipping structure is:

  • Free standard shipping for orders of US$10 or more.

  • US$5.99 standard shipping for orders below US$10.

Any delivery estimates displayed on the website or provided after purchase are subject to the stated conditions and may be affected by carrier operations, public holidays, weather, peak periods and other circumstances.

Customers must provide a complete and accurate delivery address. Please contact us promptly if you discover an error after submitting your order.

Nothing in these terms removes your rights under the Australian Consumer Law if products are not delivered as agreed or within a period required by law.

10. Returns, Refunds and Consumer Guarantees

Our Return and Refund Policy explains how to request a change-of-mind return, report a damaged or defective product, or seek assistance with an incorrect order.

The Australian Consumer Law provides consumer guarantees that apply independently of any voluntary store return policy.

For example, where a product has a major failure, a consumer may generally choose between a refund and a replacement. Where a failure is minor and can be remedied, the business may have an opportunity to provide an appropriate remedy within a reasonable time.

Red Earth Ware will not deny a valid statutory remedy solely because an item has been used, packaging has been opened or a voluntary return period has expired.

11. Appropriate Product Use and Care

Products should be used according to their intended purposes and any instructions supplied with them.

Customers should take reasonable care when handling, cleaning and storing spoons and bowls. Avoid using products that are visibly cracked, chipped, broken or otherwise damaged.

Please follow any product-specific instructions concerning:

  • Food contact and intended use.

  • Cleaning and washing.

  • Temperature exposure.

  • Storage and handling.

  • Care of decorative finishes or special surfaces.

Do not assume that a product is dishwasher-safe, microwave-safe, oven-safe or freezer-safe unless the relevant product listing or supplied instructions expressly confirm that feature.

Nothing in this section excludes liability or consumer rights that cannot lawfully be excluded.

12. Intellectual Property

Website content, including original text, photographs, graphics, logos, page layouts and other materials, may be protected by copyright, trade mark or other intellectual property laws.

You may browse and use the website for personal, non-commercial shopping purposes.

Unless permitted by law or authorised by the relevant rights holder, you must not copy, reproduce, distribute, modify, republish or commercially exploit protected content without prior permission.

Third-party brand names, logos and materials remain the property of their respective owners.

13. Third-Party Services and External Links

Our website may use third-party services or provide links to external websites, including payment providers, delivery services and technology platforms.

These services may operate under their own terms, privacy policies and security arrangements.

Red Earth Ware does not control every aspect of an independent third party's operations. However, nothing in this section excludes responsibility that applicable law places on us for products, services or representations for which we are legally responsible.

14. Website Availability and Changes

We aim to maintain an accessible and reliable website, but uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical problems, security updates or circumstances outside our reasonable control.

We may update website content, product listings, prices or features from time to time. Any changes will be handled consistently with applicable law and will not remove consumer rights that have already accrued.

15. Liability and Consumer Protections

To the extent permitted by law, Red Earth Ware is not responsible for loss caused by improper product use, failure to follow supplied instructions, unauthorised website interference or circumstances beyond our reasonable control.

However, nothing in these terms excludes, restricts or modifies:

  • Consumer guarantees under the Australian Consumer Law.

  • Rights or remedies that cannot lawfully be excluded.

  • Liability that cannot legally be limited.

  • Any other mandatory consumer protection available under applicable law.

Any limitation or exclusion will operate only to the extent permitted by law.

16. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy and any applicable privacy laws.

Please review the Privacy Policy for details about the information we may collect, how it may be used and disclosed, and how you can make a privacy enquiry.

17. Governing Law

These Terms of Service are governed by the laws of Victoria and the applicable laws of Australia.

Any dispute will be dealt with by courts or tribunals having appropriate jurisdiction, subject to mandatory consumer protections and any applicable dispute-resolution procedures.

18. Contact Information

For questions about these terms, products, orders or website use, please contact:

Red Earth Ware
Email: contact@epickitchencraft.com
Website: www.epickitchencraft.com
Business Address: 157b Dohertys Road, Laverton North, VIC 3026, Australia