Contact Information

Welcome to Red Earth Ware

At Red Earth Ware, we appreciate the role that everyday tableware plays in making meals feel complete. A spoon is more than a utensil, and a bowl can be part of everything from a simple breakfast to a shared meal with family and friends.

We want your experience with our store to be clear, convenient and dependable. If you have a question about a product, need help with an order or would like assistance after receiving your purchase, we welcome you to get in touch.

Business Details

Business Name: Red Earth Ware
Website: www.epickitchencraft.com
Customer Support Email: contact@epickitchencraft.com
Business Address: 157b Dohertys Road, Laverton North, VIC 3026, Australia
Country: Australia

How We Can Help

Product Enquiries

If you have questions about a spoon, bowl or other item listed on our website, please contact us for assistance with the available product information.

You may ask about product dimensions, quantities, shapes, finishes, materials where specified, or the information included in a product listing.

For questions about dishwasher use, microwave compatibility, food-contact suitability or special cleaning requirements, please refer to the specific product description and any supplied care instructions.

Order Assistance

If you need help with an order confirmation, payment status, selected products or order details, include your order number and the email address used during checkout.

Shipping and Delivery

For delivery questions, tracking enquiries, incorrect address details or a parcel that has not arrived as expected, contact us with your order information so that we can review the available details.

Returns and Refunds

If you would like to request a return, report a damaged item or discuss a refund, please explain the reason for your request. Photographs may be helpful when reporting a damaged, defective or incomplete product.

Customer Feedback

We welcome feedback about product quality, packaging, usability and your overall shopping experience. If something has not gone as expected, please give us the opportunity to review your concern.

Contacting Customer Support

To help us respond efficiently, please include the following information where relevant:

• Your full name.

• Your order number.

• The email address used at checkout.

• The name of the product concerned.

• A clear description of your question or issue.

• Photographs or other supporting information, if appropriate.

Please do not send passwords, complete payment card numbers or card security codes by email.

Business Address and Product Returns

Our published business address is:

157b Dohertys Road, Laverton North, VIC 3026, Australia

This address identifies the business contact location. It should not automatically be treated as an authorised returns warehouse or parcel receiving facility.

If you need to return an item, please contact us at contact@epickitchencraft.com first and wait for confirmation of the correct return procedure and destination.

Our Customer Support Commitment

We aim to handle enquiries with care, clarity and respect. Whether your question concerns a single spoon, a set of bowls or an existing order, we will review the information provided and explain the next appropriate step.

Thank you for choosing Red Earth Ware. We appreciate the opportunity to be part of your everyday dining and serving experience.

Email: contact@epickitchencraft.com
Website: www.epickitchencraft.com