Shipping Policy

Business Name: Red Earth Ware
Website: www.epickitchencraft.com
Customer Support Email: contact@epickitchencraft.com
Business Address: 157b Dohertys Road, Laverton North, VIC 3026, Australia

At Red Earth Ware, we want the experience of ordering tableware to be simple and reassuring from checkout to delivery. Whether you are choosing spoons for everyday meals or bowls for serving, preparing or presenting food, we aim to make shipping information clear before you complete your purchase.

This policy explains our shipping charges, order preparation process, delivery information and what to do if an order is delayed, damaged, missing or incomplete.

1. Shipping Charges

Red Earth Ware currently offers the following standard shipping arrangement:

• Free standard shipping on orders with a merchandise subtotal of US$10 or more.

• US$5.99 standard shipping on orders with a merchandise subtotal below US$10.

The merchandise subtotal is the combined price of eligible products before shipping and any applicable taxes or additional charges.

The applicable shipping fee will be shown during checkout before you complete your purchase. Please review the final order summary to confirm the amount payable.

Any promotional shipping offer or special delivery arrangement will be subject to the conditions clearly displayed when the offer is made.

2. Order Processing

After an order is submitted, the relevant order information is processed so that the purchase can be prepared for fulfilment.

The preparation process may include:

• Reviewing the order details.

• Confirming the payment status.

• Checking product availability.

• Preparing the selected items for dispatch.

• Arranging the appropriate delivery service.

Order processing time is separate from transit time. The time needed to prepare an order may vary depending on stock availability, order volume, weekends, public holidays and other operational circumstances.

If a specific processing estimate is shown at checkout or in an order confirmation, please refer to that information for the relevant purchase.

3. Order Confirmation

After placing an order, you should receive an order confirmation using the email address entered at checkout.

The confirmation may include your order number, selected products, order total and delivery information.

Please check your inbox and spam or junk folders if you cannot locate the message.

If you have not received an order confirmation or believe that you entered an incorrect email address, contact contact@epickitchencraft.com and provide the name used at checkout and any available transaction information.

4. Dispatch and Tracking Information

Where dispatch notifications or tracking details are available through the delivery service used for your order, they may be sent by email or made available through an order update.

Tracking information may take time to become active after a parcel has been handed to the delivery provider.

If your tracking information appears unchanged for an extended period or displays an unexpected status, contact us so that we can review the available order information and assist with reasonable enquiries.

5. Delivery Address Accuracy

Customers are responsible for entering complete and accurate delivery details during checkout.

Before confirming your order, please check:

• Recipient name.

• Street number and street name.

• Unit, apartment or building details, where applicable.

• Suburb or locality.

• State or territory.

• Postcode.

• Country.

• Any additional contact information requested by the delivery provider.

If you notice an error after placing your order, contact us immediately. We will make reasonable efforts to request a correction before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or been transferred to a carrier.

Additional delivery costs or delays resulting from incorrect or incomplete information may be the customer's responsibility to the extent permitted by law.

6. Delivery Timeframes

Delivery timeframes may vary depending on the destination, fulfilment arrangements, delivery provider, public holidays, peak shopping periods, weather and other circumstances.

Any delivery estimate displayed on the website, during checkout or in an order notification is a guide unless a specific guaranteed delivery service has been expressly offered and confirmed.

We do not publish a universal delivery timeframe in this policy because actual transit times may differ between destinations and delivery services.

If your order has not arrived within the estimate provided, please contact contact@epickitchencraft.com. We will review the order information and assist with reasonable follow-up.

7. Packaging and Product Protection

Spoons and bowls may have different shapes, sizes, finishes and levels of fragility. Some items may require protection against impact, scratching, bending or breakage during transport.

We aim to use packaging reasonably suited to the products being dispatched. Customers should inspect their parcel when it arrives and contact us if an item appears to have been damaged during transit.

If a product arrives damaged, please provide:

• Your order number.

• The name of the affected product.

• A description of the damage.

• Photographs of the product and packaging, where available.

We will review the issue and explain the next steps under our Return and Refund Policy and the Australian Consumer Law.

8. Missed Deliveries

If a delivery cannot be completed, the delivery provider may follow its own procedures. Depending on the service and destination, this may involve another delivery attempt, collection from a designated location or instructions for arranging redelivery.

Please follow any valid carrier notification and contact the delivery provider where the matter relates to a delivery attempt or collection arrangement.

If tracking information indicates an unusual delivery status or you cannot locate the parcel, contact us so that we can review the available information.

9. Missing, Incorrect or Incomplete Orders

If your parcel arrives with an item missing, an incorrect product or an incomplete quantity, please contact contact@epickitchencraft.com.

Include your order number and identify the affected item. Photographs of the parcel and its contents may help us investigate.

Once the issue has been reviewed, we will explain the appropriate next step. Depending on the circumstances, this may include supplying a missing item, arranging a replacement or providing another remedy required by law.

10. Delayed or Lost Parcels

If your parcel has not arrived within the estimated delivery period, contact us with your order number.

We may review the available tracking information and make reasonable enquiries with the relevant delivery provider.

Depending on the circumstances, further information may be needed to determine whether the parcel has been delayed, misdelivered or lost.

If an order is not delivered as agreed or within a period required by law, your rights under the Australian Consumer Law are not affected by the delivery provider's procedures.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate the request before the order enters fulfilment or dispatch. Once an order has been packed or handed to a delivery provider, changes or cancellation may no longer be possible.

If the order has already been dispatched, contact us to discuss the available options after delivery.

Nothing in this section limits any cancellation, refund or other right available under applicable law.

12. International Delivery and Additional Charges

If international shipping is offered for a particular order, delivery availability, transit arrangements and any applicable customs duties or import taxes will depend on the destination and the information displayed during checkout.

Customers should review the order summary and any relevant destination requirements before purchasing.

Any customs or import charges that may be payable must be assessed in accordance with the laws and procedures applicable to the destination.

13. Contact Us About Shipping

For delivery questions, order status enquiries, address corrections or damaged parcels, please contact:

Red Earth Ware Customer Support
Email: contact@epickitchencraft.com
Website: www.epickitchencraft.com
Business Address: 157b Dohertys Road, Laverton North, VIC 3026, Australia

Please include your order number so that we can identify the relevant transaction and assist more efficiently.

14. Australian Consumer Law

This Shipping Policy does not exclude, restrict or modify any rights available under the Australian Consumer Law.

If goods are not delivered as agreed, are not supplied within a period required by law or otherwise fail to meet an applicable consumer guarantee, you may be entitled to a remedy under Australian law.

Nothing in this policy makes customers responsible for a delivery failure that Red Earth Ware is legally required to address.